Frequently Asked Questions
Everything you need to know about your JTG Jewelry experience.
What materials are used in JTG Jewelry pieces?
We use premium materials including 14k and 18k gold plating over sterling silver or high-grade stainless steel, ensuring durability and a luxurious finish for every piece.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the JTG microfiber pouch provided with your order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every JTG Jewelry purchase is backed by a 6-month limited warranty covering manufacturing defects and plating issues under normal wear conditions.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.