Returns & Exchanges
At JTG Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return window for all unworn items in their original packaging.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully place the jewelry in its original display box and secure it inside a padded shipping mailer to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality assurance team inspects the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing